Shipping Policy

Last updated: 16th January 2026

This Shipping Policy outlines how orders placed with Sarum Rock are processed and delivered.

1. Order Processing

All orders are processed within [insert processing time, e.g. 1–3 business days] after payment is received. Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Locations

We currently ship to:

• United Kingdom

• [Add international destinations if applicable]

If we do not ship to your location, you will be notified at checkout.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout. Any applicable duties or taxes for international orders are the responsibility of the customer.

4. Delivery Times

Estimated delivery times are provided at checkout and may vary depending on location and courier service. Delivery times are estimates only and are not guaranteed.

5. Delays

Sarum Rock is not responsible for delays caused by courier services, customs clearance, weather conditions, or circumstances beyond our control.

6. Lost or Damaged Parcels

If your order is lost or arrives damaged, please contact us as soon as possible at:

Email: inquiries@sarumrocks.com

We will work with the courier to investigate the issue. Sarum Rock is not responsible for parcels marked as delivered by the courier.

7. Incorrect Address

Please ensure all shipping details are accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Contact

For any shipping-related questions, please contact us at:
Email: inquiries@sarumrocks.com